TRM | Soundboard Scorecard

Pipeline Follow Ups () New Sms () Script Engine Loading..

Date/time	Talent ID	Name	Msg	State	Select
	123456	Kate Mcelfresh	this is a test		Go to Profile

SoundBoard Scorecard

Today Yesterday Last 7 Days This Week Last Week This Month Last Month

SALES VD CALLBACK QUEUE Talent Added Photo DID SMS Drip 10 SMS Drip 20 SMS Activity SMS Join 3 SMS Join 4 SMS 01 SMS 04

to

Submit

Name	# of Calls	Talk Time	Avg. Pause	# of Units	%	HU	HU %	LHU	LHU %	NI	NI %	Transfers	Transfers %


Totals:

Attendance

# of Working Days

# of Absences

# of Agents

# Agents Present Total

Total Agents * Working Days

Attendance %

Report
Team Attendance		95%
Team QA Score	--	95%	--
Team Target Compliance		55%

#Calls	Inbound	Autodial	Manual	Pause	Avg. Pause	Talk	#Units	Gross

No calls today

Day	This Week	Last Week	MTD

Agent	Day	This Week	Last Week	MTD

Team Scoreboard

Day
-

Week
-

MTD
-

Current Time & Date:
Las Vegas Nevada, USA

PST

MST

CST

EST